Shipping & Delivery

Shipping & Delivery

We aim to deliver your order as quickly and efficiently as possible. Please review the information below regarding processing times, shipping, and delivery.

Order Processing

All orders are typically processed within 1–3 business days.

Please note:

  • Orders are not processed on weekends or public holidays
  • During busy periods, launches, or promotional events, processing times may be slightly longer

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your delivery location
  • The shipping method selected
  • The size and weight of your order

We offer free worldwide shipping on orders over €200.

Estimated Delivery Times

Estimated shipping times may vary depending on your location and courier service.

Spain & Balearic Islands
Estimated delivery: 2–5 business days

Europe
Estimated delivery: 3–7 business days

International Orders
Estimated delivery: 5–12 business days

Please note these delivery times are estimates only and may vary due to customs clearance, local courier delays, weather conditions, or high seasonal demand.

International Duties & Taxes

For international orders outside the EU, additional customs duties, import taxes, or fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the order total.

We recommend checking with your local customs office for further information before placing an order.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier delays
  • Customs processing
  • High seasonal demand
  • Weather disruptions

AMNESIA cannot be held responsible for shipping delays once an order has been handed to the courier.

Incorrect Shipping Information

Please ensure all shipping information is entered correctly at checkout.

AMNESIA is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Lost or Missing Parcels

If your order appears delayed or lost, please contact store@amnesia.es and we will do our best to assist.

Once a package has been handed over to the courier, delivery is managed by the shipping provider.

Questions?

For any shipping or delivery enquiries, please contact:

store@amnesia.es